Terms of service

Last updated: May 27, 2026

Welcome to pawcove.ca. By visiting our website or placing an order, you agree to the following Terms of Service. Please read them carefully before using our store.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have permission from a parent or guardian to use this website.

You agree not to use our products or website for any illegal or unauthorized purpose.

2. Product Information

We do our best to display product details, photos, prices, colors, sizes, and descriptions as accurately as possible. However, small differences may occur due to screen settings, supplier updates, or product variations.

pawcove.ca reserves the right to update product information, prices, or availability at any time without notice.

3. Pricing and Payments

All prices are shown in Canadian dollars unless stated otherwise.

We work to keep our prices fair and competitive. Prices may change at any time without notice.

Payment must be completed at checkout before an order is processed.

4. Order Acceptance

After you place an order, you may receive an order confirmation email. This does not guarantee that your order has been accepted.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

- Incorrect pricing or product information
- Product unavailability
- Suspected fraud or unauthorized activity
- Shipping restrictions
- Errors in billing or shipping details

If your order is cancelled after payment, we will issue a refund to the original payment method.

5. Shipping

We offer shipping to eligible locations in Canada and the United States.

Shipping times are estimates only and may vary due to carrier delays, customs, weather, supplier processing, or other factors outside our control.

pawcove.ca is not responsible for delays caused by shipping carriers or incorrect shipping information provided by the customer.

6. Customer Information

You agree to provide accurate billing, shipping, and contact information when placing an order.

If your information is incorrect or incomplete, your order may be delayed, returned, or cancelled.

7. Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

Please review our Refund Policy before placing an order.

8. Price Match Requests

If you find the same product for less from another Canadian or U.S. online store, contact us before placing your order. We’ll do our best to price match.

Price match requests are reviewed case by case and may not apply to clearance sales, coupons, marketplace listings, pricing errors, taxes, shipping fees, or limited-time offers.

pawcove.ca reserves the right to approve or decline any price match request.

9. Product Use

Products purchased from pawcove.ca should be used only as intended.

Please supervise pets when using new products. pawcove.ca is not responsible for damage, injury, or loss caused by misuse, improper setup, lack of supervision, or normal wear and tear.

10. Website Content

All content on this website, including text, images, logos, graphics, and design, belongs to pawcove.ca or its suppliers and may not be copied, reproduced, or used without permission.

11. Third-Party Tools and Links

Our website may include third-party tools, payment providers, apps, or links. We are not responsible for the content, policies, or practices of third-party websites or services.

12. Limitation of Liability

To the fullest extent permitted by law, pawcove.ca is not liable for any direct, indirect, incidental, or consequential damages related to your use of our website, products, or services.

13. Changes to These Terms

We may update these Terms of Service at any time. Changes will be posted on this page with the updated date.

Your continued use of our website after changes are posted means you accept the updated Terms.

14. Contact Information

Questions about these Terms of Service can be sent to us at:

Email: hello@pawcove.ca
Website: https://pawcove.ca